Returns and Exchanges

 

Q: What is your return policy?
A: We accept returns within 14 days of purchase. Items must be in their original condition, unworn, and with all tags attached. Return item(s) are to reach us within 14 days from the shipped date for Singapore Orders.

Items bought on sale are not eligible for refunds or exchanges.

Q: How do I initiate a return?
A: To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with further instructions. Shipping for returns will be paid for by you.

Alternatively, you can do a self drop-off. Details will be sent to you after a return has been initiated.

The full amount of your item will be returned as store credit after deducting for shipping if total amount of items bought after returns is less than $70. 

Q: How do Store Credits work? 
Store credits will be issued to you after we have received your returned item. Store credits have no expiry date and can be used in conjunction with other discounts, promotions and free shipping if the items are above $70. 

Q: How long does it take to process a return?
A: Returns are processed within 5-7 business days after we receive the returned item. You will be notified via email once the return is processed.

Q: Will I be refunded for the shipping costs?
A: Shipping costs are non-refundable. If you received a defective or incorrect item, we will cover the return shipping costs.