Orders and Delivery

Q: How do I place an order?
A: To place an order, browse our collections, select the items you wish to purchase, and add them to your cart. Once you’re ready, click on the cart icon and proceed to checkout.

Q: What payment methods do you accept?
A: We accept various payment methods including credit/debit cards (Visa, MasterCard, AMEX), PayPal, and store credits.

Q: How long does it take to process my order?
A: Orders are typically processed within 1-2 business days. During peak seasons, processing might take up to 3 business days.

Q: When will I receive my order?
A: Singapore deliveries take 2-4 business days.

Q: Can I track my order?
A: Yes, once your order is shipped, you will receive an email with the tracking information.

Q: Is there free shipping? 
A: We offer free shipping for orders above $70, otherwise it would be a flat shipping fee of $5. 

Q: Do you offer international shipping?
A: Shipping is only offered within Singapore at the moment.

Q: The item I want is out of stock, what can I do?
A: Simply drop us a message with the model, size and colour of the pieces that you want to see get restocked and we will get working on getting the piece to you ASAP!

Payment

Q: What payment options are available? A: We accept credit/debit cards (Visa, MasterCard, AMEX), PayPal, and store credits.

Q: Can I use multiple payment methods for one order?
A: Currently, we only accept one payment method per order. However, you can combine store credits with a credit/debit card or PayPal.

Q: What should I do if my payment is declined?
A: If your payment is declined, please double-check your card details and ensure there are sufficient funds. If the issue persists, contact your bank or our customer service team for assistance.

If you have any other questions, please feel free to contact our customer service team. We're here to help!

Sizing

Please refer to this sizing chart to choose your size.